Intelligently route leads and keep track of progress
Call leads in seconds
Maximise conversions by instantly routing leads to the appropriate agent or team. Distribute leads based on postcode, introducer or product interest.
De-duplication and re-routing
FLG's routing logic detects duplicates and can re-route leads to the agent who handled the lead last time. Duplicate leads can be linked together.
Push, pull or blended distribution
Choose to 'push' leads to your agents or have them 'pull' leads when they're ready. Or combine the two into a 'blended' workflow.
Profit from excess leads
FLG can route leads that are outside your criteria to outside partners; transferring information, tracking progress and billing on your terms.
See which sources are performing
By drilling down into FLG's rich set of reports, you'll see at a glance which lead sources are converting well for you, and know exactly where to adjust spend.
Segment your data to any degree of granularity. For example, instantly locate all leads last year who took a policy in the BB postcode through an introducer.
Maintain a compliant sales process
Make your sales process consistent and repeatable by all agents, all of the time. All interactions can be controlled and monitored for compliance.
Record interactions quickly
Agents can quickly add call notes, with customisable one-click outcomes that allow the agent to move onto their next call with minimal wrap-up.
Centralise activity with Task Stream™
Task Stream™ is a single, prioritised view of outstanding tasks, emails and SMS replies. It helps your agents to remain focused and organised.
Empower your team managers
Monitor activity in real time and re-distribute tasks to other agents or teams where necessary.
Automate marketing and workflow
Automation is at the heart of FLG. Automate key actions such as sending an email or SMS, or prompting the agent to make a call. Trigger actions on key events or send personalised communications at the ideal time in the sales journey.
Win more business at zero cost
Leads can be nurtured for months, even years. So long after your agents have given up on a lead, FLG can carry on converting them for you.
Automation with personalisation
Every interaction with the customer looks the same, automated or not. It helps you to deliver amazing pre-sales service without the expense.
Intelligent agent scripting
Guide your agents through each call, with multi-step forms that can prompt the agent and collect data. Use conditional logic to tailor the steps based on the data collected.
Our WYSIWYG editor allows anyone to create or change forms, without any technical knowledge.
Multi-channel marketing included in every edition
Integrated email marketing
Send personalised HTML email to any segment of your data. Track and analyse interaction, and route replies to agents.
Built-in SMS marketing
Send personalised SMS communications to any segment of your leads. Route replies directly to an agent for instant action.
Enterprise level deliverability
We maintain high delivery rates through following email best practices and using high grade SMS routes.
Fine grained access control
Safe guard your data by defining precisely what each agent has access to. Your data is always safe and secure.
Document storage included
Every edition includes unlimited document storage against each lead.
Extend with webhooks & plug-ins
Developers can use the API, webhooks and a 'canvas' accessible through the UI to build business specific applications that extend FLG.
First class support
We believe in solving problems, not just responding to tickets. You need support that delivers. Hear what our customers say.
Add your logo, brand colours and use a custom domain name.
FLG supports businesses that trade under multiple brands.